Refund policy
Returns and Refunds
Change-of-mind returns are at your expense. For a product at this price, return postage often costs more than the item. If something's wrong, email us first — we can usually sort it out without a return.
Changed your mind?
You can cancel within 30 days of delivery. Email support@wardencases.com with your order number, and we'll provide the return address. Then send the Capsule back within 14 days at your own cost, using a trackable service. You're responsible for the item until it reaches us.
To be eligible for a refund, returned items must be:
- New and unused
- In their original packaging
- Returned with the foam insert included
Items that don't meet these requirements may not be accepted for a refund, or may receive a partial refund to reflect their condition.
Refund processing
Once we receive your returned item, we'll inspect it and process your refund within 14 days. Refunds go to your original payment method. Depending on your bank, it may take a few extra business days for the refund to appear on your statement.
Faulty, damaged, or wrong item?
Email us within 30 days with your order number and a photo. We'll replace it or refund you in full, and we cover the return cost. Don't send anything back before contacting us.
Cancelling before dispatch
Email us as soon as possible. If it hasn't shipped, we'll cancel it and refund you.
Multi-Capsule orders
Return part of a discounted order and the refund reflects what you actually paid per unit. If the rest no longer qualifies for the discount, we may adjust accordingly.
Your rights
This policy doesn't affect your rights under consumer law in your country.
Contact
support@wardencases.com