Shipping policy

Where we ship

We currently ship to Australia, the United States and the United Kingdom. If your country isn't available at checkout, we don't ship there yet.

Shipping cost

Shipping is free on all orders, to every country we ship to. There are no minimum order values and no handling fees.

Order processing and tracking

You'll receive an email with your tracking number within 24 hours of placing your order.

Orders placed on weekends or public holidays are processed on the next business day.

Orders are dispatched within 1–3 business days of payment.

Your tracking number is issued before your parcel is handed to the carrier, so tracking may show no movement for several days. This is normal, and it will update once your order is dispatched.

Delivery times

Delivery estimates from the date of dispatch:

All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, weather, high seasonal volumes or other events outside our control.

A delay beyond the estimated delivery time does not by itself entitle you to a refund, compensation or cancellation once your order has been dispatched. This does not affect your rights under applicable consumer law.

Import duties and taxes

Prices at checkout do not include import duties, taxes or customs charges. Where these apply, they are determined by the destination country and are the responsibility of the recipient. They are usually collected by the carrier or customs authority before or on delivery, and may include a carrier handling fee.

We are unable to predict or reimburse these charges. If a parcel is refused or returned because import charges were not paid, we can refund the cost of the item once it is returned to us, but not the shipping cost.

Tracking your order

Use the link in your tracking email to follow your parcel. If tracking hasn't updated for more than 7 days after dispatch, email us at support@wardencases.com with your order number and we'll investigate with the carrier.

Delayed or lost parcels

If your order hasn't arrived within 15 business days after the end of the estimated delivery window, please contact us at support@wardencases.com with your order number. Enquiries must be made within 30 days after the end of the estimated delivery window; we are unable to investigate or accept claims made after that time.

Before contacting us, please check with your local post office, building reception and neighbours, as parcels are often held or left with someone nearby.

We will open an enquiry with the carrier once the carrier's own waiting period has passed. If the carrier confirms the parcel is lost in transit, we will send a replacement or issue a refund, at our discretion. We offer one replacement per order.

Parcels marked as delivered

If tracking shows your parcel as delivered to the address provided at checkout, the order is considered fulfilled. We are not responsible for parcels that are lost, stolen or damaged after delivery, and recommend contacting the carrier directly.

Incorrect addresses

Please check your shipping address carefully at checkout. If the address you provide is incorrect or incomplete and the parcel is returned to us or lost, we are not able to offer a replacement or refund. If you notice a mistake, email us immediately at support@wardencases.com — we can usually correct it before dispatch.

Questions

Email support@wardencases.com and we'll reply within 24–48 hours.

Last updated: September 18, 2026